1. Introduction
This Refund Policy outlines the terms and conditions for refunds related to any paid products, services, or subscriptions offered by Dhanvora ("we," "our," or "us") through our website dhanvora.com (the "Website").
By making a purchase or subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
2. Digital Products and Downloads
2.1 E-books, Guides, and Digital Resources
For all digital products such as e-books, dating guides, or other downloadable resources:
- Refunds may be requested within 14 days of purchase if you are unsatisfied with the content.
- To request a refund, you must provide a brief explanation of why the product did not meet your expectations.
- Refunds are issued at our discretion and will be processed within 5-7 business days after approval.
- Once a refund is processed, you agree to delete all copies of the digital product.
3. Premium Memberships and Subscriptions
3.1 Monthly Subscriptions
For monthly premium memberships or subscriptions:
- You may cancel your subscription at any time through your account settings or by contacting our customer support.
- No refunds will be issued for partial subscription periods.
- When you cancel, you will continue to have access to premium content until the end of your current billing cycle.
3.2 Annual Subscriptions
For annual premium memberships or subscriptions:
- A pro-rated refund may be issued if you cancel within 30 days of purchase or renewal.
- After 30 days, no refunds will be issued for cancellation of annual subscriptions.
- To request a refund for an annual subscription, please contact our customer support.
3.3 Trial Periods
If we offer a free trial period:
- You will not be charged during the trial period.
- You must cancel before the trial period ends to avoid being charged.
- No refunds will be issued if you fail to cancel before the trial period ends.
4. Dating Consultation Services
4.1 One-on-One Consultations
For personal dating consultation services:
- Full refunds are available if you cancel at least 48 hours before your scheduled consultation.
- If you cancel within 48 hours of your scheduled consultation, a 50% refund will be issued.
- No refunds will be issued for missed consultations without prior notice.
- If you are unsatisfied with your consultation, you may request a refund within 7 days by providing detailed feedback about your experience.
4.2 Dating Profile Reviews
For dating profile review services:
- Full refunds are available if requested before we begin reviewing your profile.
- Once we have started the review process, a 50% refund may be issued if requested within 3 days.
- No refunds will be issued after you have received your completed profile review.
5. Dating Workshops and Webinars
5.1 Live Online Workshops
For live online workshops and webinars:
- Full refunds are available if you cancel at least 7 days before the scheduled event.
- If you cancel within 7 days of the scheduled event, a 50% refund will be issued.
- No refunds will be issued after the event has started or concluded.
- If you cannot attend a workshop, you may transfer your registration to another person at no additional cost by notifying us at least 24 hours in advance.
5.2 Recorded Workshops
For pre-recorded workshop content:
- Refunds may be requested within 14 days of purchase if you are unsatisfied with the content.
- Once you have viewed more than 30% of the workshop content, no refunds will be issued.
6. Technical Issues and Service Interruptions
If technical issues on our part prevent you from accessing paid content or services:
- Please contact our customer support team immediately to report the issue.
- We will attempt to resolve the issue within 48 hours.
- If we cannot resolve the issue, we may offer a refund, credit, or extension of your subscription at our discretion.
- Refunds may be issued for prolonged service interruptions exceeding 24 hours.
7. How to Request a Refund
To request a refund, please:
- Contact our customer support team at support@dhanvora.com or through the contact form on our Website.
- Include your order number or transaction ID.
- Provide the date of purchase.
- Explain the reason for your refund request.
- Specify your preferred refund method (original payment method is our default).
We aim to respond to all refund requests within 2-3 business days.
8. Refund Processing
Once a refund is approved:
- Refunds will be issued to the original payment method unless otherwise specified and agreed upon.
- Processing times vary depending on your payment provider:
- Credit/debit card refunds typically take 5-10 business days to appear on your statement.
- PayPal refunds are usually processed within 1-3 business days.
- Bank transfers may take 7-14 business days to process.
- We are not responsible for delays in refund processing once the refund has been initiated from our end.
9. Exceptions
We reserve the right to decline refund requests that:
- Are made outside of the specified refund periods.
- Demonstrate misuse of our products or services.
- Are for purchases made through unauthorized third-party resellers.
- Are suspected to be fraudulent or abusive.
We may make exceptions to this policy on a case-by-case basis at our sole discretion.
10. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
11. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Dhanvora
75, Nalini Heights, Mridula Chowk
Ludhiana - 155533, India
info@dhanvora.com
+31 911 801 6880
